9646 Errors - exceeding 32 connections on a mailbox

2 replies [Last post]
pbegley
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Joined: 05/12/2010
9646 Errors - exceeding 32 connections on a mailbox

Exchange 2007 SP2 RU4, running on Windows 2008 SP2 w/MBX, HUB, CAS servers, dedicated AD Site.
Mobile Devices primary Blackberry, some ActiveSync users.
Clients running Windows XP SP3 and Outlook 2007 SP2 in cached mode.
After reviewing the logs, we have a small group of users that are seeing regular disconnects. This seems to happen when they move from building to building, or undock a laptop and switch to wifi.
Monitoring one user, we saw his connections jump from 8 or so to >60.

We are seeing this across four CCR clusters which have been in service for one year.

We plan to test by moving a target mailbox to a test server and see if the problem follows. Also, tweeking TCP settings (RSS, Chimney, KeepAlive).

Any thoughts?

Chad Manzer
Online
Joined: 05/01/2010
   We were all sitting around

 

 We were all sitting around at the user group and decided to reply.  By increasing past the 32 limit it's really just working around the issue, there is more than likely something going on locally at the users workstation.  It may be worth having some of the effected users launch Outlook in safe mode i.e. outlook.exe /safe and see if still occurs.  

Additionally any desktop search tools (windows search 3.0, Google desktop search... etc.) searching against the online mailbox will increase the connection count as well.  these clients should be placed in cached mode if they arnt already. 

pbegley
Offline
Joined: 05/12/2010
Workaround for 9646 errors

After review of the logs, we determined that <50 users (out of thousands) had exceeded 32 connections, so we decided to disable the session limit.

This requires a registry update on the Mailbox Server, and restart of the Information Store service.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem]
"Disable Session Limit"=dword:00000001

After the update, we haven't had the 9646 32 connection errors, but some users had >100 connections at times. The errors appear to be the related to the Windows XP client patch level, and possibly NIC/Wifi driver version.

Reference Link
MAPI Session Limit Disabled
http://technet.microsoft.com/en-us/library/dd159906(EXCHG.80).aspx

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